Help center

— You can download the e-vignette certificate at any time from your customer account. If you do not have access to your user account, use our order search as an alternative.

— You will receive a certificate for the e-vignette as a PDF document with every order. This document serves to confirm that your e-vignette has been registered. However, the document does not have to be printed out. You also do not have to carry the document with you while driving.

— No, you must always buy the e-vignette in good time before you start your journey. If you have forgotten to purchase an e-vignette, it cannot be purchased retrospectively.

— You must buy the e-vignette before driving on motorways and roads that require a vignette. Please note that the e-vignette cannot be purchased at all border crossings and road junctions. It is therefore advisable to register your vignette directly on etolly.com before you start your journey.

— No, the e-vignette is completely digital. You no longer have to stick a sticker on the windscreen.

— If you chose the Flex service during the order process, you can change your registration number at any time before the first day of validity via your customer account. From the first day of validity of the e-vignette, it is no longer possible to change the registration number. If you have not chosen the Flex service, it is also not possible to change the registration number.

— You can download the invoice after payment.

— Under current legislation, e-vignettes are not covered by the reverse charge procedure and must always be taxed in the country in which the vignette is valid. Unfortunately, we cannot therefore issue a reverse charge invoice.

— Please first check the certificate that we issued for the e-vignette. There you will find information about the validity period, the registered number plate and the vehicle category. Make sure that you have not made any typing errors when placing your order and that all the information printed on the certificate is correct. We do not issue the penalty notice and has no control over the penalty. You must resolve the matter separately with the issuer of the toll penalty. We have no influence over decisions about toll penalties. First, inform us about your fine, attaching proof (document). If it turns out that the fine was received through our fault, we will reimburse you for the amount of the fine. In other cases, we will redirect you to the official registrar, where you can clarify all the details.

— Following successful placement of your order and payment for your e-vignette, it can take up to 10 minutes for the e-vignette to be issued. In exceptional cases, registration may take longer. During this period, you are still not allowed to use toll motorways and main roads. We will notify you by email as soon as your vignette has been issued. Only then are you allowed to use toll motorways and roads!

— No, it is a digital vignette. You will receive a certificate for your vignette by email as a PDF document. You will not receive the vignette by post.

— As a matter of principle, all orders from etolly.com are possible without a subscription. Subscriptions are completely voluntary.

— First, please check for our email in your spam folder. If you cannot find the order confirmation, contact us.

— Data protection is a particularly high priority for us. We take numerous security measures to protect your data from access by unauthorised persons.